Refund Policy

Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Returns are the responsibility of the customer.

To initiate a return, you can contact us at: info@clase-mode.com
Please note that returns must be sent to the following address:
Oosteinde 32, 6901KB Zevenaar, The Netherlands

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding a return at the following address: info@clase-mode.com

Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can assess and resolve the situation.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, then, once the return is accepted, place a new order for the item you want.

14-day cooling-off period (European Union)
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if your refund is approved.
If approved, it will automatically be issued to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at: info@clase-mode.com

Phone number: +31617637046
E-mail: info@clase-mode.com
Address: Oosteinde 32, 6901KB Zevenaar, The Netherlands
VAT number: NL003528154B25
KvK number: 81089953

Our customer service is available Monday through Friday from 09:00 to 17:00. We strive to respond to questions or problems within 24 hours.