Privacy Policy

Privacy Policy
Last updated: August 8, 2024

This Privacy Policy describes how Velour Mode (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.clase-mode.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether a customer, a visitor to the Site, or any other individual whose information is collected in accordance with this policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “last updated” date, and take any other actions required by applicable law.

How we collect and
use your personal information To provide the Services, we collect and have collected personal information about you in the past 12 months from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce our Terms of Service, and protect the Services, our rights, as well as those of our users or others.

What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our Site and Services. When we talk about “personal information,” we are referring to data that identifies you, relates to you, describes you, or can be associated with you.

The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

  • Your contact details, including your name, address, telephone number and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions and other data used for account security.

  • Customer support information, including messages you choose to send to us, for example via the contact form.

Certain features of the Services may require you to provide certain information directly to us. You can choose not to provide this information, but this may prevent you from using certain features or accessing certain parts of the Site.

Information we collect about your use

We may also automatically collect certain data about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including data about your device, browser, network connection, IP address, and other browsing information.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment providers, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payments, fulfill your orders, and provide you with the products or services you request, in accordance with our contract with you.

  • When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or our third-party partners may automatically collect certain data through online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below regarding third-party websites and links.

How we use your personal information

Providing Products and Services: We use your personal information to provide the Services to you in accordance with our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, manage your account, arrange for delivery, facilitate returns and exchanges, and other features related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services that you choose to use. In this case, Shopify will process your data in accordance with its own privacy policy.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you promotional communications via email, SMS, or postal mail, and showing you advertisements about our products or services. This may include using your data to better tailor our Services and our advertising on our Site or other sites. If you are located in the EEA, the legal basis for this processing is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.

Security and Fraud Prevention: We use your information to detect, investigate, and respond to fraudulent, illegal, or malicious activity. If you use the Services and create an account, you are responsible for maintaining the security of your credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, contact us immediately. If you are located in the EEA, the legal basis is our legitimate interest in securing our site, in accordance with Article 6(1)(f) of the GDPR.

Communicating with you and improving our services: We use your data to provide you with customer support and improve our Services. This is based on our legitimate interest in responding to you effectively, providing you with quality services, and maintaining our business relationship, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with our Shopify-powered store, please visit: https://www.shopify.com/legal/cookies .

We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can configure your browser to delete or reject Cookies through the settings. Please note that deleting or blocking Cookies may negatively impact your user experience and prevent certain features or services from functioning properly or being accessible. In addition, blocking Cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

Our site also recognizes the Global Privacy Control (GPC) signal, which allows you to object to certain uses or sharing of your information. If you signal this preference to us via GPC, we will treat this signal as a valid request to object to sharing/targeted advertising for the relevant browser or device. If we are able to associate this device with a Shopify account, we will apply this preference to that account as well. To learn more about Global Privacy Control, you can visit: https://globalprivacycontrol.org/ . Outside of Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your browser or device.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties to perform our contracts, for legitimate reasons, or for other reasons described in this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping).

  • With business and marketing partners to provide services and advertise to you. These partners will use your data in accordance with their own privacy policies.

  • When you give us instructions or explicitly consent to the disclosure of certain data to third parties, for example for the dispatch of your orders or through the use of widgets or connections to social networks.

  • With our affiliated companies or within our group of companies, in our legitimate interest to run an efficient business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with a legal obligation (including to respond to a subpoena, search warrant, or similar request), enforce our Terms of Service, or protect the Services, our rights, or the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users, for the reasons set out in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections above.

Category

Categories of beneficiaries

  • Identifiers such as basic contact information and certain order and account information

  • Categories of personal information listed in the California Customer Records Act, such as basic contact information and certain order and account information.

  • commercial information such as order, purchasing and customer service information

  • Internet or other similar network activity, such as usage data

  • Geolocation data such as locations determined by an IP address or other technical measures

  • vendors and third parties who provide services on our behalf (such as internet service providers, payment processing companies, fulfillment partners, customer support partners, and data analytics service providers)

  • Business and Marketing Partners

  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of undertaking advertising and marketing activities, as follows.

In the past 12 months, we have “sold” and “shared” (as those terms are defined in applicable law) personal information for the purpose of conducting advertising and marketing activities, as follows.

Category of personal information

Categories of beneficiaries

Identifiers such as name, email address, and phone number

Business and Marketing Partners

Commercial information such as records of products or services purchased

Business and Marketing Partners

Usage Data

Business and Marketing Partners

Third Party Websites and Links

Third-party sites and platforms

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links to sites that are not affiliated with us or under our control, we recommend that you carefully read their privacy policies, security policies, and terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, nor for the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including on third-party social networks, may also be visible to other users of the Services and/or these third-party platforms, without restriction as to their use by us or by third parties. The inclusion of such links does not, in itself, imply that we endorse the content of these sites or their operators, unless otherwise indicated in the Services.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion.
As of the effective date of this policy, we are not aware of any “sharing” or “selling” (as defined by applicable law) of personal information from individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you transmit to us may not be secure during transit. We advise you not to use unsecured channels to communicate sensitive or confidential data to us.

The length of time we retain your personal data depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply in certain situations. We may also refuse certain requests if the law allows us to do so.

  • Right of access / right to know : You can request to see the personal information we hold about you, as well as details about how we use and share it.

  • Right to erasure : You can request the deletion of your personal data.

  • Right of rectification : You can request the correction of inaccurate personal data concerning you.

  • Right to portability : You can request to receive a copy of your personal data or their transfer to a third party, under certain conditions.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising : You may opt out of our “sharing” or “selling” your data, or our processing of your data for targeted advertising purposes, as defined under applicable law. If you visit our Site with the Global Privacy Control signal enabled, we will treat this as a request to opt out of sharing or selling your data for the device and browser used.

  • Limitation of processing : You can ask us to restrict or suspend the processing of your data.

  • Withdrawal of consent : If we process your data based on your consent, you can withdraw it at any time.

  • Right of appeal : You can challenge our response if we refuse to process one of your requests. Simply respond to our refusal to appeal.

  • Communication Preference Management : You can unsubscribe from our promotional emails at any time via the unsubscribe link. However, you will continue to receive non-promotional messages related to your account or orders.

You can exercise your rights through the options available on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising your rights. We may ask for information to verify your identity (such as your email address or account details) before responding to your request. In accordance with applicable law, you may also designate an authorized agent to make these requests on your behalf. In this case, we will request proof of authorization, and we may ask you to confirm your identity directly. We will respond to your request within the timeframe required by law.

Complaints

If you have a complaint about our processing of your personal data, please contact us using the contact details below. If you are not satisfied with our response, you have the right, depending on your place of residence, to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of competent authorities is available here.

International users

Please note that your personal information may be transferred, stored, and processed outside the country where you reside. It may also be processed by our staff or third-party service providers located in these countries.
If we transfer your data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, unless the destination country provides an adequate level of protection.

Contact

If you have any questions about our privacy practices or this policy, or if you wish to exercise your rights, you can contact us by email at info@clase-mode.com or write to us at:


Phone number: +31617637046
E-mail: info@clase-mode.com
Address: Oosteinde 32, 6901KB Zevenaar, The Netherlands
VAT number: NL003528154B25
KvK number: 81089953

Our customer service is available Monday through Friday from 09:00 to 17:00. We strive to respond to questions or problems within 24 hours.